Content Contribution, Moderation And Approval Policy
Content would be contributed by the authorized Content Reviewer in a consistent fashion to maintain uniformity and to bring in standardization along with associated metadata and keywords. In order to present the content as per the requirement of the viewer, organize the content in categorized manner and to retrieve the relevant content efficiently, The content on the website goes through the entire life-cycle process of:-
"Central Depository Services (India) Limited" has prescribed the appropriate creator, approver and reviewer for each of the content element.
The website does not have any content which has expiry date. But, the notices, announcements and reports of issuers are disseminated on the website for a specific period.
Content Review Policy
All possible efforts need to be taken to keep the content on the Website current and up-to-date. This Content Review Policy defines the roles and responsibilities of the website content review and the manner in which it needs to be carried out. Review Policies are defined for the diverse content elements.
The Review Policy is based on different type of content elements, its validity and relevance as well as the archival policy.
The entire website content would be reviewed for syntax checks periodically by “Central Depository Services (India) Limited” e-Voting Team.
Website Monitoring Policy
"Central Depository Services (India) Limited" has a Website Monitoring Policy in place and the website is monitored periodically to address and fix the availability and quality issues around the following parameters:
Performance: Site download time is optimized for a variety of network connections as well as devices. All important pages of the website are tested for this.
Feedback: Feedback from the visitors is the best way to judge a website’s performance and make necessary improvements. A proper mechanism for feedback is in place to carry out the changes and enhancements as suggested by the visitors.
Contingency Management Policy
The presence of the website on the Internet and very importantly the site is fully functional all the times. It is expected the e-Voting portal to deliver information and services on a 24X7 basis. Hence, all efforts should be made to minimize the downtime of the website as far as possible.
It is therefore necessary that a proper Contingency Plan to be prepared in handle any eventualities and restore the site in the shortest possible time. The possible contingencies include:
Defacement of the website: All possible security measures must be taken for the website to prevent any possible defacement/hacking by unscrupulous elements. However, if despite the security measures in place, such an eventuality occurs, there must be a proper contingency plan, which should immediately come into force. If it has been established beyond doubt that the website has been defaced, the site must be immediately blocked. The contingency plan must clearly indicate as to who is the person authorised to decide on the further course of action in such eventualities. The complete contact details of this authorised person must be available at all times with the web management team. Efforts should be made to restore the original site in the shortest possible time. At the same time, regular security reviews and checks should be conducted in order to plug any loopholes in the security.
Data Corruption: A proper mechanism has to be worked out by the concerned in consultation with their web hosting service provider to ensure that appropriate and regular back-ups of the website data are being taken. These enable a fast recovery and uninterrupted availability of the information to the citizens in view of any data corruption.
Hardware/Software Crash: Though such an occurrence is a rarely, still in case the server on which the website is being hosted crashes due to some unforeseen reason, the web hosting service provider must have enough redundant infrastructure available to restore the website at the earliest.
Natural Disasters: There could be circumstances whereby due to some natural calamity, the entire data center where the website is being hosted gets destroyed or ceases to exist. A well planned contingency mechanism has to be in place for such eventualities whereby is should be ensured that the Hosting Service Provider has a ‘Disaster Recover Site (DRS)’ set up at a geographically remote location and the website is switched over to the DRC with minimum delay and restored on the Net.